Update: MicroSurvey CAD, inCAD and embeddedCAD 2013 include a change in the way point history is written that greatly reduces the frequency of some of the errors mentioned below. If you have not already, please be sure to install the newest version of MicroSurvey software available to you.
Recent updates in a few common Internet Security programs have caused some issues with MicroSurvey Programs:
Symptom:
MicroSurvey CAD will give a read-only message when attempting to open any drawing file.
Confirmed Cause:
A customer confirmed that Avast was the cause. Mainly, it was the Behavior Shield and Ransomware Shield that were causing the files to lock up. Disabling just those two shields solves this issue. Some Windows Defender programs also have a Ransomware Shield that may cause the same issue. If so, disable that shield and it should unlock your files with MicroSurvey CAD.
Symptom:
MicroSurvey STAR*NET will not close right away, causing a series of error message if launched again, such as:
- Internal error WD-37-VR-37-XP LICENSE FILE LOCKED
- Error LHA-RTY
- Internal error WD-35-VR-18-XP INVALID LFHANDLE
Confirmed Cause:
A customer confirmed that Ivanti AppSense was the cause, keeping the program running for a few minutes in the background and a change in in the program's policies by their IT department solved the issue.
Symptom:
MicroSurvey EmbeddedCAD stops opening after displaying the default AutoCAD window and then closes
Confirmed Cause:
A customer confirmed that AVG antivirus had incorrectly identified msembed.exe as a threat, and had quarantined components of the program. He removed AVG from his system and the problem was resolved.
Symptom:
MicroSurvey EmbeddedCAD stops opening after displaying the default AutoCAD window and then closes
Confirmed Cause:
A customer confirmed that Avast free edition antivirus had incorrectly identified Houseplacement.dll as a threat, and had quarantined components of the program. He removed Avast from his system.
Symptom:
Installation of PointCloud fails when it is about half way done
Confirmed Cause:
We have found that Kasperski Antivirus causes this. It can be temporarily disabled and the installation will complete.
Symptom:
Installing from a CD or DVD takes a very long time or fails
Possible Cause:
A variety of Antivirus programs have been found to cause the disk reading stage of the installation process to take a very long time. This will not be an issue if the program is instead downloaded from our website.
Symptom:
Saving of files, importing an ASCII file, or performing an action that requires a lot of point related calculations takes much longer than it used to. Importing an ASCII file sometimes fails.
Possible Cause:
We have found that AVG Free Edition can slow access to the msj folder and thus slow the program down. Disabling the "Resident Shield" feature is reported to resolve the issue.
We have found that F-Secure causes this issue. Disabling "Real-Time Scanning" resolves the problem.
We have found that Microsoft' s Window Defender will cause this issue. Disabling Real Time Security resolves this issue.
Symptom:
Drawings saved on a network drive randomly crash while working on them.
Possible Cause:
Be sure that you are running the 2010 version of your program to clear up a known issue with the 2009 CAD engine. But if you are running a 2010 or newer version, check to see if a "live" backup routine is involved. Some backup utilities will try to copy any file the moment it is modified and will set the status of the file to "Do not Modify" while making the copy. The database files which are inside the MSJ folder are changed frequently, and occasionally the backup system interferes with how MicroSurvey works.
Try saving your drawings to the desktop while you are working on them to see if this is a possible cause of your trouble. If it is, the backup utility might be configured to ignore your working folders or to run only at night.
Symptom:
MSJ folder is occasionally not zipped up when a drawing is saved and closed. When the drawing is later re-opened the user sees a message that the database is corrupted. When you browse into the folder where the drawing is stored the old msj folder is still there, containing only the file "ch.dll." The program crashes or works very slowly when performing activities that involve frequent updates in the Point history file, such as an RTS operation.
Possible Cause:
This was reported by a user who had Vipre Internet Security. Users with Trend Micro Security have also reported this symptom. The software had incorrectly identified ch.dll as a possible threat and was preventing it from being deleted. Once the user configured Vipre to ignore all activity in the folder she stored her drawings the problem was resolved.
Symptom:
Installation or automatic update of the MicroSurvey program stalls when it is partway finished. An error message states the the cab file is corrupt, and then files are removed. When this happens during an update the older version of the program will already have been uninstalled so there is no program at all. When this happens during a regular installation no program is installed.
Confirmed Cause:
Trend Micro Internet Security has been identified as the cause. It must be disabled before running and installation or update.
Symptom:
When importing an ASCII file or performing a function that moves points users report error message RRSLK8K8K, referring to the file ch.dll, as in the example below:
Possible Cause:
Kasperski Antivirus or AVG can cause this. A user has reported that disabling "Proactive Defense" resolves the problem.
Symptom:
When using the routine "Transfer Points between MicroSurvey Jobs" users report that the routine fails and the error message "ms_start_transferError while extracting file CH.DLL" appears in the command line.
Confirmed Cause:
F-Secure or the rebranded Shaw Secure Internet Security has been identified as the cause. Disabling "Real Time Scanning" resolves the issue.
Windows Defender Ransomware protection has also been confirmed to cause this issue when saving.
Symptom:
When installing MsEmbeddedCAD 2014 it gives an error message stating: The system cannot open the device or file specified C:\Users\username\Appdata\Local\Temp\xxxxx.tmp\x64\XXXX\XXXX.MSI
Symptom:
MicroSurvey CAD gives critical error 10000 referencing the .msj folder when opening a drawing on a server.
Symptom:
MicroSurvey CAD error 56PLE3AA, Error-70, or Error-930 when performing an operation that updates the points database.
Symptom:
License File is not Found" error message when launching the program.
Symptom:
Cannot install, or installation is partially completed, when installing MicroSurvey EmbeddedCAD. Errors may indicate that user needs to be logged in as admin, even though they are the administrator on their computer.
Symptom:
"Error reading AutoMap File. Please check file name and location".
Other Issues?
If you suspect an antivirus or security program is causing issues with MicroSurvey you can verify the cause by restarting your computer in Safe Mode and performing the same operation. Safe Mode should eliminate any issues caused by third party utilities.
You may need to consult your computer manual for the exact steps to accomplish this, but Microsoft has some user tips that explain the process in general:
James Johnston
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